FAQ
Frequently asked questions
+ – When is a good time to visit The Castle?
We recommend visiting the place at night time, just before you plan to go out and enjoy the nightlife in Chiang Mai. This way you will have experiences to share with your friends and the best mood ever.
+ – How long does the activity take?
About 20-30 minutes is the average time for each activity.
You are also welcome to stay at the bar and enjoy games like snooker, darts and more — all for free.
+ – What age is allowed entry?
Entry is permitted for anyone over the age of 12. A child under the age of 12 must be accompanied by an adult.
+ – What if I'm too scared to continue?
We've got your back. Some people each night are too scared to make it through the Castle and are let out by our security staff. But don't forget: there is no re-entry and no refunds.
+ – Are you handicap accessible?
Sorry, but no. The danger and the traffic inside the maze do not allow entry into a dark place for people with a motor disability. Our apologies — but you can stay at the bar.
+ – Will the actors or the props touch us, or can we touch them?
No, the actors will not touch you. Please be respectful and do not touch them. Accidental, unintentional contact may occur.
+ – How many people can get into each round?
Up to 4 people in one round.
+ – Is there a toilet in the place?
Yes, certainly.
+ – Is there a waiting area?
Sure. You can wait in the lobby-bar of the Castle and even photograph yourselves with the décor, or chill at the bar.
+ – How far is it from the Night Bazaar in Chiang Mai?
The Castle is located just at the end of the Night Bazaar, near Pantip Plaza Mall.
+ – Is entrance forbidden for some people?
Yes. Entrance is forbidden for pregnant women and people with heart disease or epilepsy. Management has the right to refuse entry to a person under the influence of drugs or alcohol, or someone who uses violence. Refunds will not be given.
Rules while in the attractions
- •No smoking.
- •No use of electrical devices including cell phones, flashlights or laser pointers.
- •No photography or videotaping.
- •No illuminated objects.
- •No running, pushing or shoving.
- •No touching of props or performers.
- •No sharp objects, weapons or firearms.
You will not be admitted if you appear intoxicated or under the influence of drugs.
If you violate any of these rules you may be asked to leave the place without a refund.